Privacy Policy

Business Legal Name: ProShine Concrete Solutions LLC

Public Brand Name: ProShine Concrete Solutions

Last updated: September 19, 2025

Information We Collect

Identifiers: name, phone, email.
Service details: job type, project notes, property location, preferred dates/times.
Communications: forms, chats, SMS, and calls (audio if recording is enabled).
Online activity: IP address, device info, browsing data via cookies/analytics.
Scheduling: appointment and estimate details, confirmations, updates.

No onsite payments: We do not collect payment card data on this site.

How We Use Information

Provide quotes, schedule and deliver services.
Send service updates, review requests, and follow-ups (forms, chat, SMS).
Respond to inquiries and provide customer support.
Improve our website, services, and user experience.
Conduct marketing with appropriate consent.
Prevent fraud, secure our systems, and comply with law.

Email Marketing (CAN-SPAM)

No deceptive headers or subject lines.
All marketing emails include our business location and an unsubscribe method.
We promptly honor unsubscribe requests.

SMS/Text Messaging (TCPA & A2P 10DLC)

By providing your number and opting in, you consent to receive texts related to quotes, scheduling, service updates, and review requests.

Consent: Prior express consent for informational texts; prior express written consent for marketing texts.
Opt-out: Reply STOP to opt out; HELP for help.
Frequency: Message frequency varies. Message/data rates may apply.
No purchase required: Consent is not a condition of purchase.
Records: We maintain consent and messaging logs; STOP requests are honored promptly.
Privacy of mobile data: We do not sell, share, or disclose mobile opt-in data, consent records, or SMS numbers to third parties or affiliates for marketing purposes.

Cookies & Analytics

We use cookies and similar technologies to run the site and understand usage:

Essential: security, load balancing, forms.
Analytics: traffic measurement and performance (e.g., Google Analytics).
Advertising: campaign measurement and targeted ads (e.g., Google Ads, Facebook Pixel).

Manage preferences at /cookie-preferences or via your browser settings.

Your Privacy Rights

California Residents (CPRA)

You have the right to know, access, correct, delete, and obtain a copy of your personal information. You may also opt out of the “sale” or “sharing” of personal information and limit the use of sensitive information. To exercise these rights, email us at Proshineconcrete805@gmail.com or see Contact Us. We will verify your request before acting on it. Authorized agents may submit requests with proof of authorization.

Other States with Privacy Laws

Residents of other states that have enacted privacy laws may also request access, correction, deletion, and opt out of targeted advertising. If we deny your request, you may appeal by replying to our decision email with “Appeal.” We will respond within the timelines required by law.

Data Retention & Security

We retain customer records and communications for up to 5 years, or as required by law, then delete or de-identify. We use reasonable safeguards to protect information, but no method is 100% secure.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If we learn we have, we will delete it.

Do Not Track

Browsers may send “Do Not Track” signals. We do not respond to them consistently, but will honor recognized opt-out preference signals where required by law.

Third-Party Links

Our website may include links to third-party websites (such as social media platforms). We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal information.

International Users

Our website and services are intended for customers located in the United States. If you access our site from outside the U.S., you do so at your own risk and are responsible for complying with local laws.

Changes

We may update this Privacy Policy. The updated version will be posted here with a new “Last updated” date.

Contact Us